Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

• Provide quality customer service and sales support through various communication channels
• Complete a range of financial transactions accurately and efficiently while adhering to bank policies
• Collaborate with team members to enhance customer experience and participate in personal development activities

Required Qualifications, Training, and Education

• High School Diploma or GED
• 1+ years of customer service experience, preferably in retail, banking, or contact center environments
• Ability to assist customers in both English and Spanish is preferred
• Must possess PC skills and be able to learn relevant technology and software
• Availability to work flexible hours, including weekends and holidays