Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Handle inbound and outbound phone calls, assisting customers with inquiries and maintaining detailed records of interactions
• Coordinate with insurance verification and pre-certification, and work with center staff to manage scheduling of procedures
• Organize and manage time effectively to meet departmental scheduling and quality goals

Required Qualifications

• High School Diploma or GED
• 1 year experience in a related field
• Ability to understand basic medical terminology
• Experience in patient registration systems and familiarity with personal computers
• Basic knowledge of hospital performed procedures