Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to handle inbound and outbound calls for customers seeking commercial insurance quotes.

Key Responsibilities

• Manage a high volume of inbound and outbound calls related to small business insurance inquiries
• Utilize communication scripts and product knowledge to assist customers effectively
• Build positive customer relationships and meet daily service and productivity targets

Required Qualifications

• Minimum of 2 years of customer support experience in a call center environment
• At least 2 years of remote work experience
• High School diploma or equivalent
• Proficient with technology, including Google Workplace and CRM software
• Strong typing and data entry skills