Contact Center Representative

Job Summary

Contact Center Representative, a full-time position responsible for scheduling patient appointments and providing operational support in a call center environment while ensuring a high level of customer service.

Key Responsibilities

• Schedule patients for various medical appointments and services
• Handle inbound and outbound calls, assisting patients and routing them to appropriate teams
• Maintain compliance with federal and state regulations regarding patient information and care

Required Qualifications, Training, and Education

• High School Graduate or Equivalent
• 1+ years of experience in healthcare preferred
• Previous customer service experience
• Call center experience preferred
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word