Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats to assist customers with dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound calls and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and interpret data
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required