Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage a high volume of inbound calls, emails, and chats, assisting customers with dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle inbound customer interactions and document them accurately using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Maintain professional communication with team members and management while meeting agent goals

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required