Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats regarding dog and litter registrations while providing exceptional customer service and utilizing various software tools.

Key responsibilities

• Handle a high volume of inbound calls and document customer interactions using Salesforce
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting resources and programs
• Respond to emails and maintain communication with the team in a professional manner

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to multi-task across multiple computer screens and web-based applications
• Strong independent critical thinking and problem-solving skills
• Knowledge of the AKC registration system and related functions
• Bilingual skills are preferred but not required