Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats, providing customer support for dog and litter registrations while ensuring high levels of satisfaction.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, transfers of ownership, and educate them on AKC policies and resources
• Maintain professional communication with team members and management while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, especially Outlook and Teams
• Experience using multiple software applications and web-based tools simultaneously
• Ability to learn and retain extensive information about the AKC registration system
• Strong independent critical thinking and problem-solving skills
• Bilingual proficiency is preferred but not required