Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and multiple software tools.

Key responsibilities

• Handle a high volume of customer inquiries through various channels and document interactions accurately
• Assist customers with registrations, ownership transfers, and educate them on AKC policies and programs
• Maintain professional communication with team members and management while meeting performance goals

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Experience using multiple software programs and web-based tools simultaneously
• Ability to learn and retain extensive information about AKC registration systems and policies
• Demonstrated independent critical thinking and problem-solving skills
• Bilingual skills are preferred but not required