Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will handle a high volume of inbound calls, emails, and live chats regarding dog and litter registrations while ensuring customer satisfaction and utilizing multiple software tools.

Key responsibilities

• Manage inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies, while promoting AKC resources
• Utilize various software programs to resolve customer issues efficiently and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Experience with multi-tasking across multiple web-based applications and browser tabs
• Ability to learn and retain extensive information about AKC registration systems and functions
• Strong independent critical thinking and problem-solving skills
• Bilingual proficiency is preferred but not required