Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats while assisting customers with dog registrations and AKC policies in a fast-paced environment.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, transfers of ownership, and provide information on AKC programs
• Utilize multiple software tools to resolve customer issues and maintain professional communication across channels

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks effectively
• Strong critical thinking skills to evaluate and resolve customer inquiries
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required