Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting resources and programs
• Maintain professional communication via team chat and ensure confidentiality of AKC records

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and functions
• Bilingual skills preferred but not required, with fluency in both spoken and written forms