Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats related to dog and litter registrations while providing exceptional customer service and support.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and educate them on AKC policies and resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required