Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will handle inbound calls, emails, and live chats regarding dog and litter registrations while providing exceptional customer service and support.

Key responsibilities

• Manage a high volume of inbound customer interactions using Salesforce and other software tools
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Maintain professional communication with customers and team members through various channels, ensuring satisfaction and adherence to attendance policies

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across multiple web-based applications and interpret data effectively
• Strong critical thinking skills for problem-solving and independent evaluation
• Experience with customer service in a fast-paced environment
• Bilingual proficiency is preferred but not required