Contact Center Representative

Job Summary

Working remotely on a full-time basis, the Contact Center Representative will serve as the primary contact for members, delivering personalized information, resolving transactions, and ensuring a seamless member experience across various communication channels.

Key Responsibilities

• Respond to member inquiries with accurate information regarding products, policies, and procedures
• Research and resolve member transactions, determining eligibility and communicating outcomes within guidelines
• Monitor and follow up on client issues, utilizing de-escalation techniques to enhance the member experience

Required Qualifications

• High school diploma or equivalent required; associate degree preferred
• 2 years of experience in a dynamic customer service environment
• Telephonic customer service experience preferred
• Demonstrated ability to handle high-volume inquiries across multiple communication channels
• Proven problem-solving and research skills to effectively resolve member issues