Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage a high volume of inbound calls, emails, and chats, assisting customers with dog registrations and providing information about AKC policies and resources.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC programs while promoting resources for purchasing purebred dogs
• Respond to emails and maintain communication with the team in a professional manner, ensuring customer satisfaction

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across multiple web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required