Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time hourly Contact Center Representative will handle inbound calls, emails, and live chats, providing assistance with dog and litter registrations while ensuring customer satisfaction in a fast-paced environment.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting resources
• Utilize multiple software programs to resolve customer issues and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required