Contact Center Representative

Job Summary

To support the Records and Library team, the full-time Contact Center Representative will respond to customer inquiries related to the EPA, utilizing Excel for documentation and ensuring prompt service both over the phone and via email in a remote environment.

Key responsibilities

• Respond to customer inquiries and provide prompt service to the public accessing various EPA resources
• Utilize Excel to document and capture notes on phone call resolutions
• Return overnight voicemail messages in a timely manner

Required qualifications

• One year of supervisory or lead experience in a relevant field
• Associate or bachelor's degree
• Experience in a call or contact center, or switchboard operations
• Familiarity with the Avaya phone system is a plus
• Ability to pass a government background investigation requiring Permanent Residency or US Citizenship