Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats to assist customers with dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound communication and document customer interactions using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple computer screens and web-based applications simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required