Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage a high volume of inbound calls, emails, and live chats, assisting customers with dog and litter registrations while promoting AKC resources and maintaining customer satisfaction.

Key responsibilities

• Handle inbound telephone calls and document customer interactions using Salesforce
• Assist customers with registrations and explain AKC policies and programs
• Respond to emails and communicate via team chat channels in a professional manner

Required qualifications

• Proficient in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required