Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will handle inbound calls, emails, and live chats related to dog and litter registrations, ensuring customer satisfaction through effective problem-solving and resource utilization.

Key responsibilities

• Manage a high volume of inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting resources and programs
• Utilize multiple software applications efficiently to resolve customer inquiries and maintain professional communication

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking skills for evaluating and solving customer issues
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required