Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage high volumes of inbound calls, emails, and live chats, providing assistance with dog and litter registrations while ensuring customer satisfaction.

Key responsibilities

• Handle inbound calls and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to respond to customer inquiries and escalate issues as necessary

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and browser tabs
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and functions
• Bilingual proficiency preferred but not required