Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats regarding dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to research and resolve customer inquiries efficiently

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong critical thinking skills for evaluating and resolving customer issues
• Experience in a customer service role, preferably in a fast-paced environment
• Bilingual proficiency is preferred but not required