Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats while providing customer support for dog and litter registrations, ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound calls and document customer interactions using Salesforce
• Assist customers with registrations and AKC policies while promoting AKC resources
• Respond to emails and communicate via team chat channels in a professional manner

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based programs and applications
• Strong critical thinking and problem-solving skills
• Experience in customer service with a pleasant telephone manner
• Bilingual proficiency is preferred but not required