Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage a high volume of inbound calls, emails, and chats, assisting customers with dog registrations and providing information on AKC policies while ensuring customer satisfaction.

Key responsibilities

• Handle inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC resources
• Utilize multiple software programs to resolve customer issues efficiently

Required qualifications

• Proficient in Microsoft Office suite, including Outlook and Teams
• Ability to multi-task across various web-based applications
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems
• Bilingual proficiency is preferred but not required