Contact Center Representative

Job Summary

Providing exceptional customer service, the full-time hourly Contact Center Representative will manage inbound and outbound inquiries across multiple communication platforms, ensuring comprehensive support for all brands and departments while meeting established performance metrics.

Key Responsibilities

• Obtain customer information and complete transactions accurately while documenting interactions
• Respond to customer requests with compassion through various channels, including phone, chat, and email
• Schedule appointments for Admissions representatives and assist with escalated calls and basic troubleshooting

Required Qualifications

• High School Diploma or equivalent
• Experience working with customers
• Ability to maintain a Quality Assurance average of 80% or higher on evaluated calls
• Experience in a contact center environment preferred
• Willingness to participate in ongoing training and coaching sessions