Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and chats while providing exceptional customer service regarding dog registrations and AKC policies.

Key responsibilities

• Handle a high volume of customer interactions and document them using Salesforce
• Assist customers with registrations and educate them about AKC programs and policies
• Utilize multiple software tools to resolve customer inquiries efficiently

Required qualifications

• Proficient in Microsoft Office suite, including Outlook and Teams
• Ability to multi-task using various web-based applications and browser tabs
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required