Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage high volumes of inbound calls, emails, and chats, providing assistance with dog and litter registrations while ensuring customer satisfaction through effective problem-solving and communication.

Key responsibilities

• Handle inbound telephone calls and document customer interactions using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to respond to customer inquiries and escalate issues as necessary

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook Email and Teams
• Ability to navigate multiple computer screens and applications simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required