Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will handle inbound calls, emails, and live chats, assisting customers with dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs effectively to resolve customer issues and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks efficiently
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required