Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats, assisting customers with dog registrations and AKC policies while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound calls and document customer interactions using Salesforce
• Assist and educate customers on registrations, transfers of ownership, and AKC policies
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and browser tabs simultaneously
• Strong independent critical thinking and problem-solving skills
• Experience in customer service with a pleasant and articulate telephone manner
• Bilingual skills preferred but not required for effective communication