Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats while assisting customers with dog registrations and AKC policies, ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations and educate them on AKC policies and resources
• Utilize multiple software programs to address customer inquiries and escalate issues as necessary

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required