Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats regarding dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Experience using multiple computer applications simultaneously and performing transactional software tasks
• Ability to learn and retain extensive information about the AKC registration system and related functions
• Demonstrated independent critical thinking and problem-solving skills
• Bilingual proficiency is preferred but not required