Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage a high volume of inbound calls, emails, and live chats, assisting customers with dog and litter registrations while ensuring exceptional service and satisfaction.

Key responsibilities

• Handle inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication with the team

Required qualifications

• Proficient in Microsoft Office suite, including Outlook and Teams
• Ability to multitask across various web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required