Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats to assist customers with dog and litter registrations while ensuring high levels of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication throughout the day

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and browser tabs simultaneously
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system and related functions
• Bilingual skills are preferred but not required