Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while ensuring high levels of satisfaction.

Key responsibilities

• Handle a high volume of customer interactions and document them using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and educate them on AKC policies and resources
• Maintain professional communication with team members and management while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking skills to evaluate and resolve customer issues
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required