Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats to assist customers with dog and litter registrations while promoting AKC resources and maintaining high customer satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting resources
• Utilize multiple software programs and web-based tools to resolve customer issues efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and browser tabs
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required