Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and chats while providing exceptional customer service related to dog and litter registrations.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC policies and resources
• Utilize multiple software programs efficiently to resolve customer issues and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong critical thinking skills for evaluating and resolving customer inquiries
• Ability to learn and retain extensive information about AKC registration systems and policies
• Bilingual proficiency is preferred but not required