Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage a high volume of inbound calls, emails, and live chats, assisting customers with dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle inbound customer interactions and document them accurately using Salesforce
• Educate customers on AKC registrations, transfers of ownership, and policies while promoting AKC resources
• Utilize multiple software applications to resolve customer inquiries and maintain professional communication

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Demonstrated independent critical thinking and problem-solving skills
• Strong ability to learn and retain extensive information about AKC systems and functions
• Bilingual proficiency is preferred but not required