Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats while assisting customers with dog registrations and AKC policies in a fast-paced environment.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, ownership transfers, and AKC resources while promoting purebred dog purchases
• Utilize multiple software programs to resolve customer issues and maintain communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong critical thinking skills for evaluating and resolving customer inquiries
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required