Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats while assisting customers with dog registrations and AKC policies in a fast-paced environment.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and provide information on AKC programs
• Utilize various software tools to respond to inquiries and maintain a professional communication style

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to multi-task across multiple web-based applications and interpret data
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and policies
• Bilingual proficiency is preferred but not required