Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats, assisting customers with dog and litter registrations while maintaining a high level of customer satisfaction.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs effectively, ensuring accurate and professional responses to customer inquiries

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking skills for evaluating and resolving customer issues
• Experience in a customer service role, with a pleasant and articulate telephone manner
• Bilingual proficiency is preferred but not required