Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time hourly Contact Center Representative will manage inbound calls, emails, and live chats, providing assistance with dog and litter registrations while ensuring customer satisfaction through effective problem-solving and resource utilization.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Maintain professional communication with team members and management through various channels

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based programs and applications
• Strong critical thinking skills for evaluating and resolving customer issues
• Knowledge of the AKC registration system and related functions is preferred
• Bilingual proficiency is preferred but not required