Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Representative will manage high volumes of inbound calls, emails, and chats while assisting customers with dog registrations and AKC policies.

Key responsibilities

• Handle and document customer interactions using Salesforce while addressing inquiries related to registrations and ownership transfers
• Utilize multiple software programs to provide accurate information and escalate issues as necessary
• Promote AKC resources and maintain professional communication with customers and team members

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks efficiently
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required, with fluency in both languages for effective communication