Contact Center Representative

Job Summary

To support a growing healthcare practice, the full-time remote Contact Center Representative will manage patient scheduling through inbound and outbound calls, ensuring a high level of customer service while meeting performance metrics.

Key responsibilities

• Build relationships with patients and co-workers via phone or Microsoft Teams
• Schedule appointments for multiple clinics and handle new patient registrations
• Meet daily performance metrics while maintaining compliance with patient care standards

Required qualifications

• High School Graduate or Equivalent
• 1+ years of experience in healthcare preferred
• Previous customer service experience
• Call center experience preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word