Contact Center Representative

Job Summary

To support a growing patient care initiative, the full-time Contact Center Representative will manage incoming and outgoing calls to schedule appointments, verify patient information, and ensure compliance with healthcare standards while working remotely.

Key responsibilities

• Handles inbound and outbound calls to schedule appointments for multiple clinics and assists patients with inquiries
• Maintains compliance with federal and state laws regarding patient records and ensures accurate data entry for billing purposes
• Builds relationships with patients and co-workers through professional communication and meets performance metrics

Required qualifications

• High School Graduate or Equivalent
• 1+ years of experience in healthcare preferred
• Previous customer service experience
• Call center experience preferred
• Proficient with computer programs such as Email, PowerPoint, Excel, and Word