Contact Center Representative

Job Summary

Working remotely in the state of Nevada, the full-time Contact Center Representative will handle inbound calls, emails, and live chats regarding dog and litter registrations while providing exceptional customer service and support.

Key responsibilities

• Manage a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to research and resolve customer inquiries efficiently

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain detailed information about the AKC registration system
• Bilingual proficiency is preferred but not required