Contact Center Representative

Job Summary

Conducting member outreach and follow-up, the full-time Contact Center Representative will perform outbound survey calls to gather feedback on health risk assessments while working remotely.

Key responsibilities:

• Conduct outbound survey calls to members scheduled for in-home health risk assessments
• Administer structured surveys to collect insights on member satisfaction and experiences
• Record and report data accurately, identifying urgent issues for follow-up assistance

Required qualifications:

• Eligibility to work in the United States
• Access to a Windows-based laptop/desktop with video-calling capabilities
• Experience in customer service or contact center environments preferred
• Ability to handle sensitive information with confidentiality
• Familiarity with data entry and survey platforms is a plus