Contact Center Representative

Job Summary

Providing exceptional customer service in a remote environment, the full-time hourly Contact Center Representative will manage inbound inquiries, execute outbound calls, and support customers through various communication platforms while meeting established performance metrics.

Key Responsibilities

• Obtain customer information and complete transactions accurately in the system
• Respond to customer requests with compassion across multiple channels including phone, chat, and email
• Document all interactions and assist with scheduling appointments for Admissions representatives

Required Qualifications

• High School Diploma or equivalent
• Experience working with customers
• Preferred: Associate's Degree
• Preferred: 1-3 years of experience in customer service or a contact center