Contact Center Representative

Job Summary

Providing timely access to care, the full-time Contact Center Representative will engage with patients and physicians to manage appointment scheduling and ensure efficient communication, all while working remotely in the MA/CT area.

Key responsibilities:

• Responds to requests from physicians and community providers to facilitate patient access to care
• Engages directly with patients to support prompt and appropriate appointment scheduling
• Documents and processes information accurately using established protocols and clinical systems

Required qualifications:

• Two years of experience in a physician office or customer service setting
• Completion of a medical terminology course or willingness to complete it within one year of hire
• GED or HiSET required
• Proficiency in using various clinical and administrative computer applications
• Ability to type at least 40 words per minute