Contact Center Representative

Job Summary

To enhance patient experience, the full-time Contact Center Representative will build relationships with patients and co-workers remotely, manage appointment scheduling, and ensure compliance with patient records while meeting performance metrics.

Key responsibilities

• Build relationships with patients and co-workers via telephone or Microsoft Teams
• Accurately schedule patients for medical appointments and procedures while handling cancellations efficiently
• Register new patients and verify demographic and insurance information for accurate billing

Required qualifications

• High School diploma or equivalent
• 1+ years of experience in a medical setting or healthcare-related role
• Proficient with computer programs, including email and Microsoft Office Suite
• Knowledge of EHR systems and patient privacy regulations
• Experience in call center or telephonic roles for inbound and outbound calls